Privacy Policy

The Found Hero Lost and Found API is powering dozens of property management solutions, returning thousands of lost items every month.

Last Modified: June 25, 2020

1. Overview

Parking Access, LLC dba Found Hero ("") has been awarded PrivacyPolicy Privacy Seal signifying that this privacy statement and practices have been reviewed by PrivacyPolicy for compliance with PrivacyPolicy program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The PrivacyPolicy program covers the website

Users with questions or concerns regarding their privacy or this statement should contact Found Hero Customer Service at:

Parking Access, LLC dba Found Hero
222 Old Boston Post Rd.
Old Saybrook, CT 06475

Telephone: (800) 851-4528

If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact PrivacyPolicy here.

2. What Data Do We Collect?

Found Hero respects your privacy and has created this Privacy Statement in order to demonstrate our commitment to your privacy. We have established this Statement to communicate our information gathering and dissemination practices to our customers and visitors. This Statement describes how we use, disclose and protect personal information that you share with us. “Personal Information” is information that can be used to identify you such as your name and email.

We request your personal information on our Site such as your name, email, phone number and physical address to complete the reservation process on our Site for your parking. We also collect financial information from you at the point of reservation such as your credit card number and billing zip code to process payment for your reservation.

This Site may also collect certain information from visitors and users of our Site such as Internet Addresses. This Website navigational information is logged to help diagnose technical problems, to analyze trends, to track users’ movements around the Site and to administer our Site in order to constantly improve the quality of the Site and our Service. We may also track and analyze individual usage and volume statistical information in aggregate form from the visitors to our Site. None of this aggregated data contains personal information.

3. How We Use Your Data

We will not use your personal information to send you information about available products or services, unless you affirmatively tell us we can by opting to receive them during the registration process on our Site.

We use your personal information to complete your reservation requests on our Site, contact you for customer service fulfillment when you use our “Contact Us” forms and to send you service related notifications. Generally, these messages are not promotional in nature; consequently, you cannot opt out of receiving them.

We may also use your personal information to tell you about new products or services we feel may be of interest to you and otherwise customize our Web site and services to better serve your needs.

We may also collect and track information on an aggregate (i.e., group) basis, so that we may track customer interests, tailor our marketing efforts, and improve the services offered through the Site. We may share this aggregate information with third parties. This aggregate information does not contain any personal information.

4. Service Providers

We do not provide or release your personal information to third parties, except to companies you have selected to provide transportation services to you, as appropriate to operate our business in providing you the requested service. When you reserve a parking on our Site, we share your name, phone number and address with this third party to facilitate this service. We use a third party agent to process credit card payments submitted on our Site. We also use a third party agent to support our newsletters and promotional emails to you.

We do not share your personal information with third parties for their promotional purposes.

5. Exceptions

We may be obligated to disclose your personal information under the following circumstances: In cooperation with a civil request or investigation by any governmental body or agency. In complying with a court order, judicial proceeding, or in response to a subpoena. To protect or defend ourselves, our copyrights or the safety of our users or in any legal action

6. Business Transition

In the event of a sale, merger or acquisition of some, or all of Found Hero’s assets, your personal information would likely be part of the transferred assets. In the event of such an occurrence, we shall notify you by means of a notice on our Site and by email.

7. Cookies

When you visit our Site, our web server sends a cookie to your computer. Cookies are files that Web browsers place on a computers hard drive and are used to indicate whether you have visited the Site Previously.

We use cookies on our Site for the following purposes: To keep track of pending transactions To deliver content that is specific to your interests To save your password so you don’t have to re-enter it each time you visit our Site.

Your browser may decline the Cookie if it is set to do so. Declining Cookies will limit the functionality of our site.

8. Third Party Cookies

We may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors and users’ to our Site to help us administer our Site and improve its quality. Such third parties use cookies to help track visitor behavior. These cookies are not tied to your personal information.

Advertisers and affiliates may also set cookies on our Site. We do not have access to nor are we responsible for any of the cookies set by third parties on our Site.

9. Clear Gifs (Web Beacons/Web Bugs)

We employ or our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information.

10. Email a Friend

If you choose to use our referral service to email a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site and register an account. Found Hero stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at to request that we remove this information from our database.

11. Blog Disclosure

If you use a blog on this Site, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information that you choose to submit in these forums.

12. Linked Sites

This Site may contain links to other sites. We are not responsible for the content of such Web sites or for the way that these sites may treat any personal information that you may choose to provide to them. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

13. Single Sign-On

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

14. Site Security

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network

15. Minors

Found Hero will not knowingly collect personal information from children under the age of thirteen.

16. Choice/Opt-Out

You may send a request to remove your information from our database or not receive future communications from us pertaining to new products or services by emailing us at or following the unsubscribe instructions in each email communication received from us.

17. Questions

If you have any questions about this privacy statement, the practices of this Web site, or other matters regarding your experiences with the Web site, please contact our customer support department by mail or telephone at the above address or by e-mail at . We will acknowledge any consumer privacy complaint and report to you with a clear account of our findings within thirty days from receipt of the complaint.

18. Access

You can access, update or change any of the personal information you have submitted on our Site by signing into your account on our Site. In the event that you no longer require our services and elect to delete your account, you can do so by contacting us via email at

19. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

20. Changes to this Statement

Found Hero may update this Statement at any time, so please review it frequently. If we make material changes to this Statement, we will notify you in this Statement, by email or by a notice posted on the home page of the Site.

21. Other Provisions

In this Privacy Statement, “we” and “us” means Parking Access, LLC dba Found Hero its officers, directors, employees, independent contractors, agents, service providers and affiliates. It also includes any entity with which we merge or combine, whether by a sale of assets, a sale of ownership interests, or other mechanism or any successor in interest including an estate in bankruptcy, so long as that entity agrees to abide with the provisions of this privacy statement.

Found Hero reserves the right to change or update this policy statement, or any other Found Hero policy statement or practice, at any time with reasonable notice to its registered users. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Any changes or updates will be effective immediately upon posting to the Web site.